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Frequently Asked Questions

 Do you ship worldwide? 

Yes we do ship worldwide!

 

How long does it take to deliver my order?

Shipping (depending on your location) usually takes between 2 -15 days after the order has been shipped. If there are any issues, please contact us and our staff will be happy to help. 

 

How do I get featured on the Puppocino Instagram? 
1. DM us on Instagram

2. Email us at customersupport@puppocino.com with your photos and Instagram username for us to tag you. 

  

I need help with my order. Who should I contact? 

Please reach out to us on our customer support email: customersupport@puppocino.com

 

Refunds/Exchanges

We offer a 90 day return policy. Your satisfaction is our number 1 priority. If you are unhappy with your item, please kindly let us know and we will find a way to make it right. Thank you for your business! 

  

Will my order be shipped in multiple parcels?

We accept payments by Paypal, Visa, MasterCard and American Express. We also accept Apple Pay.

 

Is it safe to purchase online form Puppocino & Co.?

Absolutely! We respect your privacy. Therefore we never share or sell your personal information to any third parties. Any information collected though the site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.

Puppocino & Co. processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

 

Can I change my order? 

Contact us as soon as possible if you wish to change your order. We ship items out as soon as we can, so cannot guarantee any changes will be made. 

 

My question is not answered here . Can I speak to somebody?

Yes! Please reach out to us on our customer support email: customersupport@puppocino.com